Refund policy

• Full-priced products with original receipt may be exchanged within 30 days of purchase (Product should be in its original condition, unaltered, unused with original tags attached.)

• Refund of full-priced products will be permitted within 7 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases refund will be made through credit card, etc.)

• Sale products with an original receipt may be exchanged within 14 days or returned within 7 days of purchase

• Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 2 to 15 additional business days to process these return transactions

• Refund of purchases made using Tabby: Refunds will be credited to the debit or credit card you've used with Tabby. This may take 2-15 business days, depending on your bank or card issuer's policy.

• No Exchanges or Refunds will be offered on Jewellery, Accessories, Swimwear, Underwear, Fragrance and beauty products.

• The above policy applies only to products purchased within Al-Futtaim Brands store across UAE.

• Items that have been altered cannot be returned, refunded, or exchanged.