We deliver across the UAE — Dubai, Abu Dhabi, Al Ain and beyond. Wherever you are, we’ll get it to you.

• Standard Delivery: 1-3 working days

• Express Delivery:

Orders placed before 5 PM will be processed the same day. Orders
processed after 5 PM will be delivered the next day.

This service is only available for orders within Dubai, limited
to selected areas. Check your eligibility here. If your area is not covered, delivery
will default to Standard.

• Click & Collect: Pick up at your convenience from the Dubai Mall Store.
We appreciate your patience and understanding, and we’ll do our best to deliver your orders as quickly as possible.

Click & Collect lets you shop online and pick up your order from AAPE The Dubai Mall — free of charge.

Nope. It’s completely free.

We’ll send you an email once your order’s ready for pickup. Then just head to AAPE The Dubai Mall to collect.

You’ve got 14 days from the time we notify you.

Show your order number (from the email we sent) and the card used for payment.

Yes — just make sure they have the order number.

We do not accept check payments or PayPal. Accepted payment methods include Visa, Mastercard, Tamara, ApplePay, and Tabby.

Yes! All prices shown on our site already include 5% VAT.

• Full-priced items: Exchange within 30 days, return within 7 days, with the original receipt. Items must be unused, unaltered, and tagged.
• Sale items: Exchange within 14 days or return within 7 days.
• Final sale: No returns or exchanges on jewellery, accessories, swimwear, underwear, fragrance, or beauty.
• Refunds: Issued to your original payment method within 7 days of return.

For full details, please see our Return & Refund Policy.

Items bought online can be returned or exchanged within the eligible —either by courier or at one of our AAPE stores in the UAE.

In-store return or exchange

Bring your item and original receipt to Aape The Dubai Mall or Aape Mall of Emirates. Find the nearest store here.

Return via website

Log in to your account, click on your order and request a return.

You’ve got 7 days from purchase.Applies to both full-priced and sale items.

14 days for sale items.

30 days for full-priced items.

Counted from the date of purchase.

No returns or exchanges on jewellery, accessories, swimwear, underwear, fragrance, or beauty products.

Once we’ve got your return, refunds can take 2–15 business days depending on your bank.

We’ll email you when it’s on the way — your bank handles the rest.

Think your refund’s off? Call us at 800 233274 — we’ll sort it out.

No — you can check out as a guest. But if you’ve shopped with us before, your order history will still be saved using your email.

Click the account icon on our site and enter your email. We’ll send you a secure link to log in — no password needed.

• Track your orders
• View your order history
• Start a return
• Update your details and saved addresses
• Reorder past purchases

Everything’s in one place — fast and easy.

Nope. Just enter your email and we’ll send you an OTP Code which will be valid only for 15 minutes.

Check your spam or promotions folder. Still nothing? Try resending the code or use a different email you may have ordered with.

Yes — once you’re in, you can update your name and address from your account dashboard.

Your email address can’t be changed directly — it’s your login ID.

Need to update it? Contact our Customer Service team via email or call us at 800 233274. We’ll sort it for you.

Use our Store Locator to find the nearest spot.

Click & Collect service is only available in Aape The Dubai Mall store.

Opening times vary by location. Check the Store Locator for details.